Trust Score: 37/100
Killing Your Growth
The Deep Dive
A forensic analysis of your digital footprint. We've uncovered 4 critical gaps that are costing you customers every single day.
Critical Issues
- Response rate critically low (0%) - most reviews go unanswered
- No new reviews this month - review collection has stalled
- Rating gap of 0.9 stars behind market leader
- Not visible to AI assistants - missing critical discovery channel
Growth Opportunities
- ✓ Start responding to reviews to build customer trust and engagement
- ✓ Start collecting reviews consistently - aim for 5+ per month
- ✓ Push rating from 4.0★ to 4.5★+ for competitive advantage
- ✓ Get discovered by AI assistants (ChatGPT, Gemini, Perplexity)
Quick Impact
You appear on page 2, most customers won't see you
Start Responding to Reviews
Customers notice when businesses ignore feedback. Responding builds trust.
Estimated click-share gap to the top spot: 98%
Click shares are estimates based on Google Maps position, not measured website or store traffic.
Why Reputation
Directly Impacts Customer Traffic
Here's what independent consumer research shows:
say online reviews influence their purchase decisions
Source: Podium, State of Online Reviews, 2017
more revenue for each additional star
independent restaurants, Yelp ratings
Source: Michael Luca, Harvard Business School, 2011
only use a business rated 4 stars or higher
Source: BrightLocal, Local Consumer Review Survey, 2026
say positive reviews make them more likely to use a business
Source: BrightLocal, Local Consumer Review Survey, 2026
Your Growth Opportunities
These metrics show where improvements will have the biggest impact on your rankings.
Average Rating
↓ Gap0.9 stars behind the leader • one extra star has been linked to 5-9% more revenue (Harvard Business School)
Monthly Reviews
↓ GapGoogle does not publish how many reviews a competitor receives per month or how often they reply. Leader values for these two metrics are estimates derived from their review count and rating, not measured figures.
Need +17 fresh reviews each month to catch up
Response Rate
↓ GapGoogle does not publish how many reviews a competitor receives per month or how often they reply. Leader values for these two metrics are estimates derived from their review count and rating, not measured figures.
Your response rate is critically low (0%). Top competitors respond to most reviews (79%).
Based on all 1 reviews.
Top Competitor Analysis
See how you compare to the businesses dominating Google Maps in your area.
T.S Plumbing & Heating
Top 3Found on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Market leader position
- Exceptional 5-star reputation
JDM Plumbing and Heating
Found on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Exceptional 5-star reputation
- Consistent service quality
Crown Plumbing & Engineering
Found on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Exceptional 5-star reputation
- Consistent service quality
R S Plumbing & Heating
Found on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Exceptional 5-star reputation
- Active customer engagement
Bog Standard Plumbing & Heating LTD
Found on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Exceptional 5-star reputation
- Consistent service quality
BJM Heating & Plumbing Services
YouFound on ChatGPT, Gemini, and Perplexity when users ask for recommendations.
- Solid customer ratings
Where Customers Can Find You
See exactly where you rank across your service area. Green means customers see you first. Red means competitors appear ahead of you there.
Across 9 locations in your service area
Mixed Geographic Performance
You're visible in the top 10 in 56% of locations (5 area(s)), but ranking poorly in 4 other(s). Review the grid map above to identify your weak zones. Adding location-specific content and building citations for those areas can expand your coverage.
Location Matters
Google shows different results based on where customers are searching from. You might rank #1 nearby but #15 just 2 miles away.
Visibility Gaps
Every red pin marks a location where this business shows up low or not at all for the searched term. Customers searching from there are more likely to find a competitor first.
Expand Your Reach
With the right strategy, you can turn those red pins green and reach customers across your entire service area.
Your Business Location
Grid center point
BJM Heating & Plumbing Services
This is the center of your local search grid analysis
About This Location
This pin represents your registered business address. The surrounding 8 pins show how you rank when customers search from nearby locations within your service area.
Who's Ranking Here?
Excellent visibility Moderate visibility Needs improvement
See All Competitors
Unlock detailed competitor analysis and actionable insights to outrank them
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No competitor data available for this location
Generative Engine Optimization (GEO)
See how your business appears in the next generation of search engines.
AI Recommendation Score
How likely AI is to recommend you
When we asked ChatGPT, Gemini and Perplexity for recommendations in your area, your business did not appear in the answers. Customers who use these assistants are more likely to find a competitor that does appear.
AI answers vary between sessions and users. This reflects one test per platform on the date shown.
Dominate the AI Era
Your business isn't showing up when customers ask AI assistants for recommendations. Optimize your profile to start appearing on ChatGPT, Gemini, and Perplexity.
Grow Your Local Presence
Improve your online reputation to capture more customers searching for businesses like yours in the local area.
Start My Free TrialYour Path to #1
Automate Reviews
Stop asking manually. Automatically request reviews via SMS & Email after every visit.
AI Responses
Never miss a review. Our AI responds instantly to every customer, boosting your SEO & GEO.
Dominate Search
Climb the rankings, capture the traffic, and watch your business grow.
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